Book ReviewBooks, Films, Tapes, & Software
Book Review: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees. Thom A Mayer MD and Robert J Cates MD. Chicago: Health Administration Press. ACHE Management Series. 2004. Soft cover, 120 pages, $54.
Bret H Lynn
Respiratory Care July 2005, 50 (7) 984;
Bret H Lynn
Pulmonary Diagnostics Laboratory, Methodist Hospital, San Antonio, Texas
RRT RPFTIn this issue
Respiratory Care
Vol. 50, Issue 7
1 Jul 2005
Book Review: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees. Thom A Mayer MD and Robert J Cates MD. Chicago: Health Administration Press. ACHE Management Series. 2004. Soft cover, 120 pages, $54.
Bret H Lynn
Respiratory Care Jul 2005, 50 (7) 984;