%0 Journal Article %A Bret H Lynn %T Book Review: Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees. Thom A Mayer MD and Robert J Cates MD. Chicago: Health Administration Press. ACHE Management Series. 2004. Soft cover, 120 pages, $54. %D 2005 %J Respiratory Care %P 984-984 %V 50 %N 7 %U https://rc.rcjournal.com/content/respcare/50/7/984.2.full.pdf